Privacy Policy

Welcome to Troy Hibachi Ramen ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dine in our restaurant, use our guest Wi-Fi, place an order for pickup or delivery, or interact with us in any other way.

1. Information We Collect

We may collect several categories of personal information from and about you, including:

• Contact Information: Your first and last name, email address, phone number, and physical address (for delivery).
• Financial Information: Payment card details, billing address, and transaction history. Please note that payment processing is typically handled securely by our third-party Point of Sale (POS) providers (e.g., Toast, Square); we do not store full credit card numbers on our servers.
• Account & Profile Data: If you create a loyalty account or profile with us, we collect your username, password, order history, dietary preferences, and birthday.
• In-Store Data: Video recordings from our security (CCTV) cameras located in public areas of the restaurant, used solely for the safety of our guests and staff.
• Guest Wi-Fi Data: If you use our in-house Wi-Fi, we may collect device MAC addresses, IP addresses, and browsing usage to manage network traffic and provide access.
• Digital & Device Information: Information collected automatically when you visit our website, such as your IP address, browser type, operating system, and interactions with our site (via cookies and similar tracking technologies).

2. How We Collect Your Information

We collect information through various channels:

• Directly from you: When you make a reservation, place an order online or by phone, sign up for our newsletter, or contact us with an inquiry.
• Automatically: Through cookies and analytics tools when you navigate our website.
• From Third Parties: From reservation platforms (e.g., OpenTable, Resy) and delivery partners (e.g., DoorDash, UberEats, Grubhub) when you use their services to interact with our restaurant.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• To fulfill your food and beverage orders, process payments, and provide receipts.
• To manage your table reservations and seating preferences.
• To communicate with you regarding your order status, reservations, or customer service inquiries.
• To manage our loyalty programs, promotions, and special offers.
• To send marketing communications (you may opt-out at any time).
• To improve our website functionality, menu offerings, and overall dining experience.
• To maintain the safety and security of our premises, staff, and customers.
• To comply with legal and regulatory requirements.

4. Sharing Your Information

We do not sell your personal information. We may share your information only in the following situations:

• Service Providers: With third-party vendors who help us operate our business, such as payment processors, website hosts, email marketing platforms, and online ordering/delivery systems.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online ordering or reservation systems.

6. Data Security and Retention

We use industry-standard security measures, including encryption and secure socket layer (SSL) technology, to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting, or legal requirements).

7. Children's Privacy

Our website and online ordering services are not intended for children under the age of 13. We do not knowingly collect personal identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so we can remove that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: